Shake Shack Newport News

First time to Shake Shack, and it was so yummy. Highly recommend during slower time frame so you can sit and enjoy.

Great experience at Shake Shack! The food was delicious—burgers were juicy and full of flavor, not dry at all. Fries were perfectly cooked and crispy. The inside of the restaurant was very clean and well-kept, which added to the overall good vibe. Only downside is the parking—it’s a bit hectic and the spaces are tight, so just be prepared for that. Still, definitely worth the visit!

The burger looked and tasted great. The fries were crispy and salty just how I like them. The coke was crisp and the milk shake was thick and creamy.

I love the ambience of the restaurant. This is as my first experience here. I didn't know everything was priced individually. So what I made of a meal was pretty pricey. I ordered the double shack burger, bacon cheese fries, with a strawberry lemonade. My food was delicious and the service was even better. A special shout out to Stephanie for answering all of my questions and being so pleasant. Highly recommended and will definitely revisit

Today is my birthday and I wanted to try something new... I ordered two burgers (one was free). 9 for a burger is a bit much, however... I love this place. The burger was FANTASTIC, the environment is so welcoming and peaceful, and CLEAN! The employee I interacted with was very friendly and helped me with a smile on his face and was very polite. Even though the prices are higher, I would 100% come back based on this visit. GREAT first impression!

The first time we tried this place, we DoorDashed it, and everything was hot and fresh. My boyfriend loves burgers, so he's put this up as one of his top 5 favorite burger places. We went in yesterday to dine in around 5 p.m., and the restaurant was packed with the majority of the back tables filled with customers. They have side ordering tablets in case you didn't wanna wait for a register to open, or you could place your order at the front with a person. Staff was very knowledgeable on the products and gave great recommendations. We did four burgers overall, two plain w/cheese, and I tried myself the Bacon/Avocado burger and the Original Shack burger. They were super tasty and hot. We shared a side of bacon cheese fries. The cheese sauce is subtle, but I enjoyed it even more as it was heavily sauced. Had us the strawberry lemonade as the pomegranate lemonade was out (but that must mean it's good), and an Apple Cider milkshake which literally tasted like apple pieeee, da best! They don't offer combo meals as everything is ordered individually. Cost may vary from person to person, but no complaints here from us. Super spacious inside, and they even have a shuffle board for playing while you wait. Service was pretty fast. The location is clean, neat, and well kept. After every customer finished their meals and left, a staff member came out to sanatize/disinfected and thoroughly wipped down the tables completely for the next use. Yummy tasties for some afternoon/evening munchies. We'll definitely be back soon. We left highly satisfied with our dine in experience. Thank you Shake Shack Team!

Went for their viral Dubai Chocolate Shake and was equally impressed with their burgers. It’s a little pricey, and they could do a better job with cleaning the eat-in area, but overall it’s a nice place for lunch or dinner. I went before noon on a weekday.

Customer Service might have been the best I have ever had. SAV was so kind and EXTREMELY helpful! It was my first time coming here and that interaction alone will have me coming back again for sure! Even then person who brought out my food was phenomenal. 10/10